Expert Salesforce Support Built for Nonprofits
Ongoing Salesforce administration and support designed to help nonprofit organizations across the United States strengthen fundraising, improve reporting, and maximize mission impact.
- Nonprofit Salesforce specialists — NPSP and Nonprofit Cloud certified
- SLA-backed response times — your programs are never left waiting
- Predictable monthly pricing — aligned with your funding cycles
- Admin, development and Agentforce — one retainer, no full-time hire
- Flexible packages — scales with your programs and funding
Discuss Salesforce Managed Services & Support
Fill out our contact form and we’ll be in touch within 24 hours.
Alternatively you can email us:
enquiries@systep.com
or call
(212) 347-5505
Everything your nonprofit Salesforce org needs, in one retainer.
Not a helpdesk. Not a ticket queue. A dedicated team that knows your organization, your people, and your priorities — and proactively keeps Salesforce aligned with your mission and programs.
Nonprofit Salesforce Administration
Ongoing administration tailored to nonprofit operations — donor record management, program tracking, user access, configuration changes, and org maintenance so your team can focus on mission delivery.
Fundraising & Donor Reporting
We build and maintain the dashboards and reports your fundraising and leadership teams actually use — donor engagement tracking, campaign performance, grant reporting, and impact metrics.
Flexible Support Aligned to Funding Cycles
Scalable monthly packages designed around nonprofit budget realities — no long-term lock-in, predictable pricing, and the flexibility to scale support up or down as programs and funding change.
NPSP & Nonprofit Cloud Expertise
Certified experience across Nonprofit Success Pack and Nonprofit Cloud — optimizing your donor management, membership, program management, and grant tracking configurations.
Automation for Nonprofit Operations
Flows, Apex, and process automation built around nonprofit workflows — donor acknowledgments, volunteer management, grant application tracking, and program enrollment, all running without manual effort.
Quarterly Mission Alignment Reviews
A structured QBR every quarter — we review what we've delivered, align your Salesforce roadmap to upcoming programs and funding priorities, and ensure your platform is working as hard as your team.
Systep nonprofit managed services vs. hiring in-house.
Most nonprofits can't afford a full-time Salesforce admin. Now they don't have to.
Hiring a full-time Salesforce admin
Average total cost: $110k–$140k/year
Systep nonprofit managed services
Flexible monthly retainer — fraction of the cost
Salesforce Support Packages
Flexible Salesforce administration and support tailored to nonprofit organizations.
- No setup or onboarding fees
- Responsive, reliable Salesforce support
- Streamlined onboarding with minimal disruption
- Scalable, fully customizable support packages aligned with nonprofit budgets
| Package features | Essentials | Core | Premium | Premium Plus |
|---|---|---|---|---|
| Hours per month | 5 | 10 | 20 | 30+ |
| Advanced administration | ||||
| Health check | ||||
| Development services | ||||
| Architectural review | — | |||
| Weekly account call | — | — | ||
| Carry over of unused hours | — | — | — | |
| Response time | < 180 min | < 120 min | < 90 min | < 60 min |
| Channel response | Chat, Email, Phone | Chat, Email, Phone | Chat, Email, Phone | Chat, Email, Phone |
Essentials
Core
Premium
Premium Plus
How it works
Systep’s Salesforce Managed Services make it easy for nonprofit organizations across the United States to outsource Salesforce administration through a clear, structured four-step approach.
Introductory call to learn about your organization and Salesforce requirements
Choose the support package that fits your team size and requirements
Systep configures everything and onboards your team — ready in 2 business days
Your Systep managed service commences — support, development, and reporting all active