We manage Salesforce.
You run your business
The average Salesforce admin costs $120k/year — plus benefits, onboarding, and attrition risk. Our Salesforce managed services give you a full certified team for a fraction of that, with no gaps in cover and no overhead.
- Dedicated consultants — who know your org, not a rotating helpdesk
- SLA-backed response times — average response time under 5 minutes
- Fixed monthly pricing — no surprise invoices
- Admin, development and Agentforce — all under one retainer
- Cancel anytime — no long-term lock-in
Get the Salesforce Managed Services Pricing Guide
Instantly access package comparisons, pricing, SLAs and everything included in our managed service plans.
What's inside?
- Full pricing for every package
- Side-by-side package comparison
- Response-time SLAs
- What's covered at every tier
- Real client results & testimonials
Everything your Salesforce org needs, in one retainer.
Not a helpdesk. Not a ticket queue. A dedicated team that knows your org, your people, and your priorities — and proactively keeps Salesforce working for your business.
Day-to-day administration
User management, profiles, permissions, configuration changes, and ongoing org maintenance.
User support
SLA-backed support for your team — critical issues resolved same day, standard requests within 48 hours. Your users always have someone to call.
Development & enhancements
Apex, flows, Lightning components, and integrations — development capacity available as part of your retainer so projects don't sit waiting.
System Documentation
Our consultants accurately record and document every system change.
Agentforce & AI agents
Agentforce implementation and ongoing management available as a retainer add-on — SDR agents, service agents, and internal knowledge agents.
Quarterly business reviews
A structured QBR every quarter — we review what we've done, what's coming, and make sure Salesforce is aligned with where your business is heading.
Systep managed services vs. hiring in-house.
The comparison most buyers run before they get in touch. We've done it for you.
Hiring an in-house admin
Average total cost: $110k–$140k/year
Systep Managed Services
Flexible monthly retainer — from $1,250/month
“Systep have very quickly become a crucial part of how we work. We’ve been nothing but impressed with how quickly they respond to tickets, their clear communication and their work on new developments. We’ve made huge strides with them over a relatively short period of time and I wish we’d brought them on board a long time ago!
Salesforce Support Packages
Unlock the full power of Salesforce with flexible administration, custom development, and expert support.
| Package features | Starter | Most popularGrowth | Scale | Enterprise |
|---|---|---|---|---|
| Best for | Small teams | Growing businesses | Scaling companies | Enterprise Organizations |
| Salesforce administration | ||||
| Custom development & automation | ||||
| Salesforce release management | ||||
| Continuous improvements | ||||
| Strategic architecture review | — | |||
| AI & Agentforce support | Add-on | Add-on | ||
| Org health review | Annually | Quarterly | Monthly | Monthly |
| First response SLA | < 120 min | < 90 min | < 60 min | < 60 min |
| Dedicated monthly capacity | 10 hours | 20 hours | 40 hours | 60+ hours |
Starter
Growth
Scale
Enterprise
How it works
Getting started with Salesforce Managed Services is simple — with a clear, structured approach designed to support your business from day one.
Introductory call to learn about your business and Salesforce requirements
Choose the support package that fits your team size and requirements
Systep to set up for the provision of support services
Your Systep managed service commences — support, development, and reporting all active
Get the Salesforce Managed Services Pricing Guide
Frequently Asked Questions
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Salesforce Managed Services is the ongoing administration, support, and development of your Salesforce org by an external certified team, delivered under a monthly retainer. Instead of hiring an in-house admin, you get a dedicated team covering user management, configuration, custom development, integrations, and strategic guidance — with SLA-backed response times and a fixed monthly cost.
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For most small and mid-sized businesses, yes. An in-house Salesforce admin averages $110k–$140k per year, takes 3–4 months to recruit, and represents a single point of failure — average admin tenure is around 18 months. A managed services retainer starts from $1,250/month, includes development capacity, and provides full team coverage with no attrition risk.
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Systep retainers include day-to-day administration (users, profiles, permissions, configuration), SLA-backed user support, development and enhancements (Apex, Flows, Lightning components, integrations), system documentation, and quarterly business reviews. Agentforce and AI agent management can be added to any retainer. Everything is delivered by dedicated consultants who know your org.
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Response times are SLA-backed and depend on your package: under 120 minutes on Starter, under 90 on Growth, and under 60 minutes on Scale and Enterprise — via chat, email, or phone.
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Onboarding is fast: after a discovery call and package selection, Systep configures everything and onboards your team within a few hours — far quicker than the 3–4 months it typically takes to recruit an in-house Salesforce admin. Your support, development, and reporting are all active from go-live.
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Yes. Agentforce implementation and ongoing management are available as a retainer add-on, covering SDR agents, service agents, and internal knowledge agents — so you can adopt Salesforce AI with certified experts managing it, rather than adding it to your team's workload.
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No. Systep's managed services run on a flexible monthly retainer with no long-term lock-in — you can scale your package up or down as your needs change, or cancel anytime. Pricing is fixed each month, so there are no surprise invoices.