We manage Salesforce.
You run your business
The average Salesforce admin costs $120k/year — plus benefits, onboarding, and attrition risk. Our managed services give you a full certified team for a fraction of that, with no gaps in cover and no overhead.
- Dedicated consultants — who know your org, not a rotating helpdesk
- SLA-backed response times — average response time under 5 minutes
- Fixed monthly pricing — no surprise invoices
- Admin, development and Agentforce — all under one retainer
- Cancel anytime — no long-term lock-in
Discuss managed services
Fill out our contact form and we’ll be in touch within 24 hours.
Alternatively you can email us:
enquiries@systep.com
or call
(212) 347-5505
Everything your Salesforce org needs, in one retainer.
Not a helpdesk. Not a ticket queue. A dedicated team that knows your org, your people, and your priorities — and proactively keeps Salesforce working for your business.
Day-to-day administration
User management, profiles, permissions, configuration changes, and ongoing org maintenance.
User support
SLA-backed support for your team — critical issues resolved same day, standard requests within 48 hours. Your users always have someone to call.
Development & enhancements
Apex, flows, Lightning components, and integrations — development capacity available as part of your retainer so projects don't sit waiting.
System Documentation
Our consultants accurately record and document every system change.
Agentforce & AI agents
Agentforce implementation and ongoing management available as a retainer add-on — SDR agents, service agents, and internal knowledge agents.
Quarterly business reviews
A structured QBR every quarter — we review what we've done, what's coming, and make sure Salesforce is aligned with where your business is heading.
Systep managed services vs. hiring in-house.
The comparison most buyers run before they get in touch. We've done it for you.
Hiring an in-house admin
Average total cost: $110k–$140k/year
Systep managed services
Fixed monthly retainer — fraction of the cost
“Systep have an excellent team who are very knowledgeable about Salesforce. They communicate quickly and effectively, always explaining things in laymens terms for those who are not technical. They always manage to find a solution and make it happen at pace.”
Salesforce Support Packages
Flexible Salesforce administration and support designed around your business.
| Package features | Essentials | Core | Premium | Premium Plus |
|---|---|---|---|---|
| Hours per month | 10 | 20 | 40 | 60 |
| Advanced administration | ||||
| Health check | ||||
| Development services | ||||
| Architectural review | — | |||
| Weekly account call | — | |||
| Carry over of unused hours | — | — | ||
| Response time | < 180 min | < 120 min | < 90 min | < 60 min |
| Channel response | Chat, Email, Phone | Chat, Email, Phone | Chat, Email, Phone | Chat, Email, Phone |
Essentials
Core
Premium
Premium Plus
How it works
Getting started with Salesforce Managed Services is simple — with a clear, structured approach designed to support your business from day one.
Introductory call to learn about your business and Salesforce requirements
Choose the support package that fits your team size and requirements
Systep configures everything and onboards your team — ready in 5 business days
Your Systep managed service commences — support, development, and reporting all active